Account Banned 103

I emailed support@ageofempires.com, age3support@microsoft.com, talked to microsoft chat (twice), tracked down and messaged an admin via facebook (no answer) and searched various forums and haven't had any luck resolving my issue as emails have been kicked back and the microsoft chat sent me here... anyway...

Hi, my name is Matt and I am trying to play Age of Empires III online which I haven't played in years. After much struggling to sign in online, I was notified via error message 103 that my account was banned. Is this because I haven't played in a while? I never had a problem years ago when I tried playing.

email associated with the account: theanswer03@optonline.net

Any help with all this would be wonderful! Thank you!

submitted by /u/mhibberd1990
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