I've just lost ELO after winning a match (AoE 2 HD)

I've won a 3vs3 with a friend, stantard ranked game. After the match ends he has received like +5 ELO, and for me +0 ELO. Checking the ELO outside the match I've actually have lost like -11 or so.

I've been searching and it seem to be a bug, the elo system is broken, etc. But the post that talk about that are from mid 2018, after almost a year, is this still a thing? why? what? how? can I solve it? can I talk to someone? help?¿ hahaha

EDIT: I'm a new player to HD, I haven't played AoE 2 in more than 10 years.

submitted by /u/SpaceNigiri
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