Age of Empire 3 Asian Dynasties cutscenes wont play. Can't continue game.

There is this problem that makes me unable to continue the game. I can't even watch the first cutscenes of all chapters. It just shows me its layout, but never plays and I am not sure why. Something went wrong?

Everytime I leave the game too and come back, all my options and bindings reset. I can't play any of the missions nevermind even playing the cutscenes! Game breaking!